Product Support Customer Service Representative

Construction industry

WHAT’S THIS ABOUT?

Headquartered in Germany, our client is a global leader in the manufacturing of construction materials. Their office in Montreal’s West Island needs to add an experienced, client-oriented Product Support Customer Service Representative to their growing team.

Reporting to the Customer Service Supervisor, your daily goal will be to provide clients with the ultimate customer experience by leveraging your positive, approachable personality and providing first-rate service. You will put your stand-out client service skills to good use as you answer client calls, respond to their inquiries, and promptly diagnose and resolve any issues. This might require collaborating with other departments (Quality, Sales, Shipping, etc.) to ensure all problems are solved quickly and efficiently. And don’t forget to stay up to date on the latest company products and developments, so you are always ready to provide solid support and expertise to inquiring customers.

Are you the problem-solving, people-person our client needs?

ABOUT YOU

  • High school diploma required
  • Minimum 3-5 years of relevant experience
  • Customer-focused with the ability to problem-solve
  • Skilled communicator with strong negotiation skills
  • Proactive, autonomous, reliable, responsible and accurate
  • Strong verbal and written communication skills in English and French are a must

ABOUT US

  • Salary: $45,000 plus bonuses
  • Full medical and dental benefits package
  • Pension contributions (no matching required)
  • 4 weeks vacation to start
  • WFH hybrid position with a few days in LEED Gold-certified office building in the West Island

IS IT YOU WE'RE LOOKING FOR?