Customer Care Representative (On-site)

Construction Industry

WHAT’S THIS ABOUT?

Our client, a global leader in mechanical pipe joining, flow control, and fire protection solutions, is currently seeking a bilingual Customer Care Representative. Located in St-Laurent, they are looking for a representative who will play a critical role in dealing with a technical client base and providing front-line assistance to the Outside Sales force.

As a Customer Care Representative, you will communicate with customers via phone, fax, and/or email. You will process orders, quotations, and general inquiries through an AS400-based system, in conjunction with web-based applications. Additionally, you will coordinate material flow between the supply chain and distribution in collaboration with Outside Sales, and assist in coordinating larger project executions.

ABOUT YOU

  • Fluently bilingual (English and French)
  • 3-5 years experience in customer service
  • Industrial or construction experience is an asset
  • Able to work in a fast-paced demanding environment
  • Exceptional verbal and written communication skills
  • Organization and time management skills
  • Able to multi-task the activities and shifting priorities
  • Familiarity with MS Office Applications
  • Decision-making, problem resolution and creative thinking skills

ABOUT US

  • Salary: $50-65k
  • Medical and dental benefits
  • Pension plan after one year
  • 3 weeks of vacation

IS IT YOU WE'RE LOOKING FOR?