Aftermarket Team Manager

Industrial industry


Our global client, based in the United States, is growing their Montreal team by adding an aftermarket team manager to retain customers and support a sustainable sales funnel. They need a special breed of professional: Someone who can oversee customer service, sales, parts & technical teams, while monitoring KPIs to ensure customer satisfaction and continued sales growth.

You will be in the trenches while also helping management by creating and monitoring annual budgets & forecasts, building KPI’s, providing weekly, monthly and quarterly reports and influencing change.

You speak fluent English but can also communicate fluently in Spanish or French. As their customers are world-wide, our client needs a regional expert to deliver the highest quality service in local languages.

This is a full-time role that works remotely. They will provide you with a laptop and full training, as long as you supply the internet connection. Quebec and Ontario candidates are invited to apply!


  • University degree, preferably from a Business or Technical program with at least 5 years of experience in aftermarket, call center and customer service management
  • Proficient in Microsoft Office (PPT) and web tools; dynamic CRM software user
  • You are motivated, passionate, creative, and curious; organized and results-driven
  • Investigative mind that questions the status quo; excited by new technologies
  • Must be an excellent verbal and written communicator in English; bilingual an asset (French or Spanish)
  • Must be able to travel (currently limited)


  • Salary: $55,000 – $70,000
  • Full benefits package
  • Matches RRSP contributions
  • 3 weeks vacation
  • Global company based in the USA